Return & Exchange Policy

If you receive a product with any of the above issues, please immediately take photos of the brand labels and packaging, and send them with a description of the problem to our customer service center: Sales@fulfillmen.com

For confirmed delivery errors or damaged goods, Fulfillmen will cover all return shipping costs and prioritize your exchange or refund request.

If a product purchased from Fulfillmen develops quality issues during use while still under warranty, you'll need to provide the original proof of purchase and warranty card. We will then assist you in contacting the supplier to process a return or exchange.

For products that meet return/exchange requirements, Fulfillmen will arrange shipment to the supplier for repair or replacement.

Fulfillmen's after-sales service does not charge any additional fees (except for shipping costs). We reserve the right to refuse returns or exchanges for products that don't meet our policy requirements.

We cannot accept return or exchange requests in the following circumstances:

If you have any questions about our return policy, please contact our customer service team for detailed assistance.